How do I return an item?
Med-Electronics strives to provide medical equipment, products and supplies that meet the quality standards of the healthcare industry and our customers.
o Medical Products may be returned for reasons such as wrong, defective or damaged during shipment. (Shipment damage must be reported within 48 hours of receipt)
o A Return Authorization (RA) number must be obtained from Med-Electronics within 15 calendar days from date of shipment.
o Returns must be received within 15 calendar days of authorization to receive credit.
o Due to security and safety requirements, any package arriving without proper authorization (RA#) clearly visible on the exterior will not be accepted and will be returned to the sender.
o Product must be in condition of original shipment. Product labels and original manufacturer’s packaging must be intact to receive credit.
o Carefully pack the item in a suitable box to avoid damage in shipping.
o Ensure that the original product labeling is not obscured or damaged in any way.
o Upon inspection Med-Electronics reserves the right to deny any refund for Product that has been damaged or tampered with by the customer.
o Sterile, customized, temperature controlled and refrigerated products cannot be returned.
o Credit is based upon condition of the Product and other restrictions may apply.
o Returns are subject to a minimum 20% restocking fee up to 30 days, 31-60 days is 25%, after 60 days there are no returns.
o Return shipment costs are the responsibility of the customer, unless otherwise stated. Med-Electronics will not accept COD or Bill to Receiver deliveries.
Returns failing to meet the above conditions cannot be processed and Med-Electronics does not accept responsibility or liability for researching, rerouting or providing credit for such returns.